Find quick answers below. If you can't find what you're looking for, our team is always happy to help.
How do I place an order?
Can I modify or cancel my order?
How do I track my order?
Do you offer gift wrapping?
Can I order as a gift for someone else?
How long does shipping take?
Do you ship internationally?
What is the free shipping threshold?
What time must I order to ship today?
My tracking number shows no updates — what do I do?
What is your return policy?
How do I start a return?
How long does a refund take?
What if I received a damaged or wrong item?
Can I exchange instead of return?
What materials are your hair accessories made from?
How should I care for my hair accessories?
Are your products suitable for sensitive skin / hair?
Do you restock sold-out items?
Are the product colors accurate in photos?
What payment methods do you accept?
Is my payment information secure?
Can I pay by installment?
What is COD (Cash on Delivery)?
I was charged but didn't receive an order confirmation — what happened?
Still have questions?
Our team is available every day, 9:00 AM – 9:00 PM. Average response time is under 2 hours.
Your cart is empty
Add items you love to your cart